Master Tech Auto
Overview
A Plano, TX based family-owned, Christian-run auto service & repair business. Mastertech provides excellent service & competitive rates. We do it all from inspections to engine/transmission rebuild or repair on foreign or domestic. Voted #1 in Plano.
Contact Information
900 West 15th Street, Suite B Plano, Texas, United States 75075phone: view phone972-578-1841
website: http://www.mastertechplano.com/
Photos
Description
Hi, my name is Bill Mertz, owner of MasterTech Auto care in Plano, Texas. Over the years I have been surprised and frankly ashamed of some of the dirty tricks that go on in our industry. Many of these tricks can be avoided by an educated shopper. So whether you use our service or not, here are 7 questions to ask any auto repair shop before you let them service your vehicle.
1.Do they use quality replacement parts? Some shops will charge you for quality parts, but actually use inferior ones.
2.Do they advertise heavily? Frequent advertising may mean that the shop is not keeping the existing customer base happy and is always looking for new business.
3.How much of their business is repeat customers? A good shop will be getting over 60% repeat customers, simply put if you are happy with the work on your vehicle, you will probably return next time.
4.Do they spend the time to explain the exact problem and offer you alternatives? If brake shoes are 70% worn, we will ask you if you would like to replace them now or if you would like us to check them again after 5000 miles.
5.Do they offer amazingly cheap special offers? Often a low price is a teaser to get you into the shop, and then more expensive repairs are suddenly found.
6.Do they fix most vehicles the first time? You don't want the inconvenience of another visit. Look for a 90% success rate, and check that the mechanic's work is verified by the service manager.
7.Do they offer a no questions, no quibble 100% satisfaction guarantee? You do not want to pay for work that is unsatisfactory, or spend time arguing about the work they did or did not do.
At MasterTech, our ASE-certified technicians offer repair and maintenance services for all foreign and domestic cars, SUVs, vans, and light trucks. With more than 12 years of experience, we take the time to educate our customers about their vehicle. We will explain exactly what is wrong and offer different alternatives if possible.
As a family-owned, Christian-run business, we provide our customers with excellent customer service, competitive rates, and free estimates.
Hours of work
Monday through Friday: 7:30am - 5:30 pm
Saturday: 9:00am - 2:00pm
Closed on Sunday
Locations
Collin Creek Mall behind Hobby Lobby